Monday, November 27, 2017

Counsel, Council & Compliments


Was paid the highest compliment today - in a least likely arena by a least likely person.

It was whispered to me, in a room of solemn people by an almost frail, elderly man;  he leant over and whispered, "That was absolutely brilliant."  With a real emphasis on the word 'absolutely'.

I'm rather chuffed.  Getting unexpected praise does not come very often nowadays.  Getting any praise nowadays is not the norm.

When Mr J was alive I was constantly blessed with many praises from him - but then he was somewhat one-eyed in his love and opinion of me, even when under the worst marital duress. 

So it has been a long while since I've felt that little emotional lift from someone who now thinks I should be put in the category of "the bees knees".    So I shall take the compliment, log it and probably reflect on it until some dim time in the future I may actually receive another.

Why and where did today's compliment come from? From the Public Forum at my local Council's council office, of course.

I went batting for the underdog today.  Have spent the past few weeks wondering why I managed to unwittingly talk myself into standing up for those who did not have the wherewithal or confidence to stand up for themselves.  But something irked me and something inside me said, "Come on Verna, help these people out." 

So I did.

  



It was a small matter, but a matter that meant a lot to my elderly neighbours.  A matter that had been affecting their daily lives, be it unnecessarily so.  I figure that in a few years I too may find small matters are not too small in my future world, and wonder whether I would be lucky enough to have a plucky, slightly younger neighbour who will stand up for my issues.   Most likely not.  Life nowadays does seem to be so self focused for folk that come difficult situations that don't affect them personally they quickly walk away.  Like those folk who walk around and over the dog poo on the footpaths rather than stop and remove it to prevent some other sole stepping in it.  Silly comparison, but one I witnessed recently.

So my neighbours had an issue they had been playing email ping-pong with over the past 15 months with employees and contractors from our local council.  It was not long after I moved into this property that they poured me a glass of welcome-to-the-neighbourhood wine and casually mentioned an issue which had been frustrating them for some period.  I let the comment pass while we spent more important talking time on discussing other neighbours.

As the next few weeks passed I had reason to view the problem they had raised and as I saw examples on an almost daily basis I began to feel for the dear folk next door.   I could see and understand how they must be feeling to be confronted daily with an unnecessary annoyance.

So, one day, I emailed Council.  To my surprise I received a relatively prompt response and not a response telling me that I could expect a response in 3-4 working days, but a direct response to my enquiry.  It was helpful.  And it gave me a name of a Council employee with whom I could direct further enquiries and questions, which I did.

Following some weeks of further emails, to that particular employee, and then others more senior and then an actual personal  telephone call to me from the Head Bureaucrat of that department I felt some gratification that whilst we were still going in circles, there had been reaction from a governing department, be it not specifically helpful.

After going in many circles and getting nowhere a probably most frustrated Council employee suggested that should I feel their answers were not satisfactory I could take up the opportunity to put my 'issue' forward at the Public Forum at the next Council meeting.  To do so would mean I would have to pre-book a submission to Council and be given the entirety of five minutes to present my case.

With nothing to lose, literally, but ample to gain for my neighbours, I decided I would.  And did.  To a room full of Council staff and members who were no doubt dreading some old aged pensioner front up with yet another boringly mundane and seemingly trivial problem.  Not to be a speaker who bored listeners my skills at lecturing on public speaking came to the fore.  Nonetheless I spoke overtime, for 5 minutes and 45 seconds (I always go over speaking time).   I knew I had nailed it though and this was confirmed by the fact that the question and answer session from the full Council members after my 5 minutes and 45 seconds lasted over 15 minutes.  Such was the full acceptance of my 'issue', be it an old one they had dealt with many times over the years, but one which the Mayor and other Councillors seemed to want to finally make progress on. 

I got a result.  The Mayor is making personal phone calls and emails on our behalf over the issue.  I feel that's a result.

As I rose from the seat, desk and microphone I was placed in to speak to all the Council members and walked back over to sit in the public seating area, my bearded, elderly neighbour, who could not believe his luck when I decided to take up their cause, leant over to me and said, "That was absolutely brilliant!"

Whether Council, or Mayor, finally get things moving to fix the problem, or not, I almost care not.  I feel endorsed with my commitment to help out a couple of reticent, timorous, elderly and non-offending neighbours. 

And no matter the source, I love unexpected compliments.